Star Solutions

Events 2018

Our updated list of Events include CanWISP, IWCE 2018, CCW 2018


Our EPC for fixed networks enables
WISPs to deploy broadband using
proven 4G LTE technology.

Connect to Innovate

Canada's Connect to Innovate
program offers support for backbone
& last-mile broadband projects.
We can help. Contact us now!

Rural Broadband Solution

Unique rural solutions to avoid
expensive backhaul costs for 2G,
3G and 4G networks.

LTE Band 14 Deployables

The IMPAC System supports
LTE Band 14 for Public Safety

Enterprise Solution

Private mobile networks
providing Voice, Text, Data
services and M2M applications

The Star Solutions Product Support Team delivers the support services required for business and professional needs. Our product experts deliver Tier 1, 2 and 3 technical support directly to new and contract-entitled customers including the following services:

  • Basic Support Package – Technical Support during office hours
  • Premium Support Package – Basic + 24x7x365 emergency access

The Star Solutions Service Guide outlines the specific details for obtaining technical support. The guide is available from an account manager.  Refer to the Service Guide for services and options specific to individual support plans, including guidelines for problem severity and the technical resolution escalation process.

Obtaining Technical Assistance

Star Solutions maintains a strong global presence, operating Technical Response and Service Centers around the world. These centers are available for technical telephone support to entitled customers during normal business hours.

Before contacting technical support, have the following information available:

  • Product information
    • Software and hardware revisions
    • Serial numbers
  • Description of issue or problem
    • Symptoms
    • Known causes
  • Trouble locating and clearing attempts

Our Service Center Operating Hours

North America / CALA Region Business Hours

  • 9:00 a.m. – 6:00 p.m. PST

EMEA / Asia Pacific Region Business Hours

  • 9:30 a.m. – 6:30 p.m. IST